At Aadya Dental & Aesthetics (“we”, “us”, “our”), your privacy is important to us. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information when you interact with us — whether by visiting our clinic, browsing our website, or availing our services.
By using our services, you agree to the practices described in this policy.
1. Information We Collect
We may collect the following categories of personal and sensitive personal data:
- Personal Information: Full name, phone number, address, email ID, date of birth.
- Health Information: Medical and dental history, diagnostic records, prescriptions, clinical photographs, treatment plans.
- Payment Information: Billing address, UPI, or card details (processed securely via third-party payment gateways).
- Technical Data: IP address, browser type, device information, cookies when visiting our website.
2. How We Use Your Information
We use your information strictly for the following purposes:
- To provide appropriate dental and aesthetic treatment.
- To contact you for appointments, follow-ups, reminders, and treatment updates.
- To maintain internal records for clinical, legal, and administrative purposes.
- To improve our services and enhance your experience.
- To process payments and issue invoices.
- For compliance with applicable laws and regulations.
3. Consent
We collect and process your data only with your informed and explicit consent. By availing our services or submitting your information via our forms (online or offline), you consent to our use of your data as per this policy.
You may withdraw your consent at any time by contacting us. However, this may affect our ability to provide continued care or services.
4. Disclosure of Information
We do not sell or share your personal data with third parties for marketing purposes.
We may disclose your data only in the following cases:
- To our in-house specialists and authorised staff involved in your treatment.
- To external labs or diagnostic partners with your consent.
- To government authorities or legal agencies, if required by law.
- To third-party service providers (e.g., payment gateways, CRM systems) who are bound by confidentiality agreements.
5. Data Retention
Your medical and personal data is retained for as long as necessary to:
- Provide treatment and follow-up care.
- Comply with legal and regulatory requirements under Indian medical/dental practice norms.
6. Data Security
We implement reasonable security practices and procedures to protect your personal and sensitive data, including:
- Password-protected systems
- Encrypted storage where applicable
- Access control for authorised personnel only
- Secure handling of digital and physical records
7. Your Rights
As a data subject, you have the right to:
- Access the personal data we hold about you.
- Request correction or update of your information.
- Withdraw consent or request deletion (subject to legal requirements).
- Raise concerns about the handling of your data.
You can submit a request by contacting us using the details below.
8. Cookies and Website Tracking
Our website may use cookies to improve user experience. These cookies do not collect personal data unless explicitly submitted via forms.
You can manage or disable cookies through your browser settings.
9. Third-Party Links
Our website may contain links to external sites. We are not responsible for the privacy practices or content of such third-party websites.
10. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with the revised “Last Updated” date. Continued use of our services after such updates constitutes your acceptance.
11. Contact Us
For any questions, concerns, or data-related requests, please contact:
Aadya Dental & Aesthetics